Agenda and draft minutes

Apologies for absence had been received from Councillors Jayne Barry (NEDDC) and Jane Yates (BDC).

To approve as a correct record and the Chair to sign the attached Minutes of the Joint ICT Committee held on 10 June 2025.

RESOLVED – That the minutes of the meeting held on 10 June 2025 were approved as a true record.

Report of the Assistant Director of ICT

The Committee received a quarterly service update for 2024/2025 Quarter 4. This included statistics on calls received and responded to by the Joint ICT Service, as well as details surrounding the Key Performance Indications (KPIs); incidents resolved within target time, incidents resolved on first contact and the level of resource utilisation across the Joint ICT Service.

It was reported that the number of calls outstanding had reduced due to improved staffing levels and additional focus on resolving incidents and service requests which are no longer required or have been resolved but not updated. It was also reported that an improved queue management process had been implemented at NEDDC in order to improve call resolution time.

RESOLVED – That the report be noted.

The Chair to move:-

That the public be excluded from the meeting during the discussion of the following item(s) of business to avoid the disclosure to them of exempt information as defined in Paragraphs 3 & 7, Part 1 of Schedule 12A to the Local Government Act 1972, (as amended by the Local Government (Access to Information) (Variation) Order 2006. 

RESOLVED – That the public be excluded from the meeting during the following item(s) of business to avoid the disclosure to them of exempt information as defined in Paragraphs 3 & 7, Part 1 of Schedule 12A to the Local Government Act 1972, (as amended by the Local Government (Access to Information) (Variation) Order 2006.

Report of the Assistant Director of ICT

The Committee received further details of the quarterly service update report for 2024/2025 Quarter 4. The report set out details of ongoing projects, future projects, details of outages, budget monitoring, risks, security and service development.

The Committee discussed ongoing projects, shifting priorities, cybersecurity and AI.

Committee expressed a preference that all Councillors use the same platform and suggested that Councillors receive training on using copilot.

RESOLVED – That the report be noted.

The next meeting of the Joint ICT Committee will take place on Tuesday, 3 February 2026 at 1.00 pm.

The next meeting of the Joint ICT Committee would take place on Tuesday, 3 February 2026 at 1.00 pm at Bolsover District Council.