Issue - meetings
Corporate Comments, Compliments and Complaints Policy Review
Meeting: 16/04/2026 - Cabinet (Item 4.)
4. Corporate Comments, Compliments and Complaints Policy Review 
PDF 262 KB
Report of Councillor J Birkin, Portfolio Holder for Council Services
Additional documents:
- Appendix A, item 4.
PDF 217 KB
- Appendix B - Public Consultation, item 4.
PDF 20 KB
- EIA Stage 2 - Appendix C, item 4.
PDF 404 KB
Decision:
RESOLVED –
1. That the review of the Corporate Comments Compliments and Complaints Policy be noted.
2. That the formal response timescale for complaints be amended so that complaints are answered within 10 working days instead of the current 15 working days.
This was not a Key Decision and so can be implemented with immediate effect by officers.