Issue - meetings

Report of Councillor N Barker, Leader of the Council and Portfolio Holder for Housing

RESOLVED – That:

(1)          the publication of the annual Complaints Performance and Service Improvement Report for Housing be noted and agreed.

(2)          Cabinet provide a governing body’s response to the report.

(3)          Councillor N Barker be elected as the Member Responsible for Complaints (‘the MRC’).

REASONS FOR DECISION - To comply with legislation and the Housing Ombudsman’s regulatory requirements. To ensure the complaints procedures were working in practice and compliant with the Code.  To ensure complaints were open and transparent to the public in line with legislation.

OTHER OPTIONS CONSIDERED AND REJECTED – Not to have an annual complaints performance and service improvement report. This was rejected as this would not comply with legislation.  Not to appoint a MRC. This was also rejected as this would not comply with legislation.

This was not a Key Decision and so can be implemented with immediate effect by officers.