Decision details

To extend the existing maintenance contract for the Telephony systems used by BDC and NEDDC with the existing supplier 4Site for a further 12 months.

The authority currently contracted the current maintenance supplier 4site to complete some work to move the telephony to SIP which is partially complete. Completion of this work has been delayed due to external factors. It would not be in the interest of the council to renew the maintenance with another supplier as it could prevent them finishing the work which has already been paid for and

Tendering may result in a better deal for the council, however any gains would likely be minimal due to the need to pay the new supplier to do work which has already been contracted to the current supplier. Introducing a new supplier at this moment could have a negative impact on maintaining the Council’s telephony and delay the SIP migration further which would incur reduce savings to be made and could put the Council’s Telephony at risk.

Service from the current supplier has always been exceptional.

Retendering would put the Council’s telephony at risk and may result in additional costs to the Council, because it would have to pay for additional consultancy and delays in making savings.