Decision details

Corporate Comments, Compliments and Complaints Policy Review

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

RESOLVED –

 

1.     That the review of the Corporate Comments Compliments and Complaints Policy be noted.

 

2.     That the formal response timescale for complaints be amended so that complaints are answered within 10 working days instead of the current 15 working days.

 

This was not a Key Decision and so can be implemented with immediate effect by officers.

Publication date: 16/04/2026

Date of decision: 16/04/2026

Decided at meeting: 16/04/2026 - Cabinet

Accompanying Documents: